Question 1

How do I create a voting campaign?

Accepted Answer

To create a campaign, sign up for a free account, click "Create Campaign" on your dashboard, and follow the setup wizard. You can add categories and nominees in minutes.

Question 2

When do I get paid?

Accepted Answer

You can request a withdrawal at any time. Funds are processed within and less than 5 minutes to your bank account or mobile money wallet.

Question 3

Is SparkGlim free?

Accepted Answer

Yes, it is free for organizers. We charge a small service fee to voters and ticket buyers.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN, Telecel, AirtelTigo) and Bank Cards (Visa, Mastercard). This ensures that anyone in Ghana and abroad can participate and vote in your event.

Question 5

How do I verify my account?

Accepted Answer

Currently, KYC verification is not active. Account verification focuses on confirming your account and business name, phone number, and the email address that will receive communications. Once your account is verified, you can manage withdrawals.

Question 6

Can I edit my event after publishing?

Accepted Answer

Yes, you can edit most details of your event such as the description, images, and dates. However, all details can be edited even after publishing.

Question 7

How do I contact support?

Accepted Answer

You can reach our support team via email at info@nijverse.com on your dashboard. We are available 24/7 to assist you.

Question 8

How do I add nominees to my campaign?

Accepted Answer

In the campaign setup, navigate to the nominees section and upload profiles with images, bios, and categories. You can add as many as needed.

Question 9

What happens if a voter wants to change their vote?

Accepted Answer

Voters can change their votes before the campaign deadline by logging back into their account and selecting a different nominee.

Question 10

How do I track votes in real-time?

Accepted Answer

On your dashboard, go to the campaign analytics section to view live vote counts, voter demographics, and progress updates.

Question 11

Are there any limits on the number of campaigns I can create?

Accepted Answer

There are no limits on the number of campaigns. You can create as many as you want, but each must be managed individually.

Question 12

How do I promote my voting event?

Accepted Answer

Share the campaign link on social media, email lists, or embed it on your website. We also provide promotional tools in the dashboard.

Question 13

What if I need to cancel my event?

Accepted Answer

You can cancel an event from the dashboard before the voting starts. Refunds will be issued to participants if applicable.

Question 14

How do I export vote results?

Accepted Answer

After the campaign ends, go to the results page and click "Export" to download a CSV or PDF report of all votes and nominees.

Question 15

Is there a mobile app for voting?

Accepted Answer

Yes, our platform is mobile-responsive, and we offer a web app optimized for mobile devices. A dedicated app is in development.

How can we help you?

Getting Started

Payments

Account

Security

USSD (928938#)

Popular Questions

Still have questions?

How can we help you?

Getting Started

Payments

Account

Security

USSD (*928*938#)

Popular Questions

How do I create a voting campaign?

What payment methods do you accept?

How do I verify my account?

How do I verify my account?

How do I add nominees to my campaign?

What happens if a voter wants to change their vote?

How do I track votes in real-time?

Are there any limits on the number of campaigns I can create?

How do I promote my voting event?

When do I get paid?

Is SparkGlim free?

What if I need to cancel my event?

How do I export vote results?

Is there a mobile app for voting?

Can I edit my event after publishing?

How do I contact support?

What is the USSD code for SparkGlim?

How do I vote using USSD?

Can I buy tickets via USSD?

Is there a fee for using USSD?

What networks support the USSD code?

What is USSD Web and how does it differ from regular USSD?

Still have questions?

USSD (928938#)